9��5��р�Ee2� �k�����q! "5�? Rarely is role playing viewed as the effective and useful coaching tool that it is. Role play exercises are popular because they give an insight into how you interact with others in situations you have little direct control over. You will then have up to 20 minutes for the meeting with Sam. TeamSTEPPS 06.1 Coaching Scenarios Coaching Workshop Coaching Scenario 1 and 2 INSTRUCTIONS: Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. �����4�a����%�TMJ� =td Rɔ�6DN���~p�J�ΨV;�o����?d!z=Mo#��eo�}�$����V��e[�LH��c�NDw�d�Ҍ���p,M9�ai�o�$�;��T���@w�'��ɋ Let us show you how. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. ��Ĩ�(��h�"����ErqL�)�\�J WڞB5B�����% Partner A plays the coach, and Partner B plays a “challenging” teacher. Choose a role (Coach or I & R Specialist) 3. Review the scenarios and choose one as a coaching opportunity 4. I�Z�䅏���fvL�-� �ɍ�n_�f�����dS)v��t0`7�{�,�\�N�T��aD�ԫ+���]�yͺ�ΘD�V �^��6���?�;����N �i�k�=� Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. As the observer, watch the … RETIREMENT. Coaching Role Play Scenarios: Overview 1) The Struggling New Teacher Overwhelmed by everything, dealing with common challenges for new teachers, and struggling to focus and prioritize what to work on. 1 of 2 Team Coach will apply the coaching conversation process 5. A U�٪�߀ {ڀ�㏊@��y>^���s���;��-�.pJujV��f��̅B-��r��"m-X�i���K��5�|T�F�����~�Y��74�� The following three scenarios are ways that managers can incorporate coaching skills into common situations with direct reports and employees. << /Length 5 0 R /Filter /FlateDecode >> 2) The “Everything is Great!” Teacher Stuck in routine and “how I’ve always done it,” and doesn’t want coaching—doesn’t see the For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… The charge nurse tells you, “We’re not doing teamwork today, we’re just too busy.”. Exercise #2 – Objection Island. I invite you to learn more about me and my coaching and counseling services. Please contact me to schedule an “It starts with you!” 30-minute complimentary consultation with me, in-person, by phone or via video consultation, so we can explore our partnership. The Coaching Role Play Scenarios covers coaching on: Delegating; A performance issue; An employee confidence issue; A project management issue; A development issue; An employee detractor issue; Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. Success is important to you and you’re not afraid to work hard for it. Role Play Scenarios: Equip Managers to Engage in Career Development Discussions With Employees Use these role play scenarios during development coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. One of the clearest ways to distinguish the power of coaching is by comparing it to a typical conversation. It not only provides a great field for practicing rapid fire objection response, but allows team members to hear ideas, engage in peer coaching, and shake off some nerves through a … Scenario #1 Michelle • Project manager –3 years on staff • Consistently hard-working, reliable and positive • Strong performer with great attention to detail • But… • Work has been slipping over past few weeks • Missed critical details on three separate projects • Not … A customer ordered a product online, and they still haven’t received it after the expected delivery date. The Coaching Role Play Scenarios covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. A TeamSTEPPS coach is assigned to the day shift staff. x��[o�����+hɗY����pw����A��C��@p�,�$k'�?ߩ��m�������]]�S����%�)�%�}����?�;������M�x[�)y{�n�}~�1s�[ɣlyWTU�ˎ��������|�l���m��K���vm~���=���s��7�ۼ����m^���M�yI�>߼�A�n�/�ۼb��6o��k:�aƵ���J��6g����|��n�� �24��s��հ��lB"�D��0����L��bw�.���ڱF���|/�� ���ݞ�0���Y��,�!L88����3b)���F����{(\��l�t�4�5��5���W�79Q����M� stream 4 0 obj This is a great role-play exercise to run anytime your team is together. �͏\g��k���}S�)0U��4][♛���W7}�ty������? MQ��?��Y'�bw�,Z԰iHR}�ʯݝe����+Z�d�/�K4�,O2ʛF�"�^hr� Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. �o�S�'%y���s �G�0=@�R�퍔F�� �= Over the next three decades, Harvard won just four times. Time Description 10 Minutes Introduction ... 30 Minutes Group Exercise 35 Minutes Role Play Exercises 15 Minutes Fast Networking Exercise 10 Minutes Conclusion and Key Take- aways. 2. - [Lisa] We're going to role play these scenarios and then break them down to teach you techniques you can use with your team. The hard work seems to be paying off as you are quickly ‘rising through the ranks’. Dimensions of Coaching 4 Welcome to Dimensions of Coaching! Published: January 16, 2018 2) You will then begin the role-play. The customer is irritated and demanding a refund. }����+��ӇO�������٧0w�X5�M5Jkz�zhjE����ݿ �9$d!� xe�W�ʲ3��ٵ �;$���޳�*�,#� bB���GC�Ӄ��n昔&MÚsMZVZ������! Book your free consultation now. Coaching is a competitive advantage. When the coach arrives at 0900, the department is very busy with three admissions. Join over 30,000 members ©Elena"Aguilar.The$Art$of$Coaching:$Effective$Strategies$for$School$Transformation.SanFrancisco:Jossey6Bass,"2013. Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. POWERFUL RESUME. Coaching can be done in one conversation or as part of an overall coaching program. The results? By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. In the following, let’s assume that Tom’s current priority is to improve his time management. While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. “Most role-play scenarios are about power — doctor and patient, prisoner and guard teacher and student,” says Lords. Read through the first scenario and practice conducting the meeting, with one person playing the manager and the other playing the employee. worldwide using our research. %��������� There is no evidence that a huddle has been called to manage the changing workload. As a team member, assume an interactive role by questioning and sharing information. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. SCENARIO 1 Valuing the mentee page 16 SCENARIO 2 Getting the right match page 18 SCENARIO 3 The importance of mentor support page 20 SCENARIO 4 Assisting mentee development page 22 SCENARIO 5 The fundamentals of trust page 24 SCENARIO 6 Mentor take-over page 26 SCENARIO 7 The First Meeting page 28 SCENARIO 8 Personality Match? (Usually with one of the assessors – often this will be the line manager for one of the roles that’s being recruited.) For example: Customer:To whom it may co… Performance Management role-play - Manager’s brief - Sarah People describe you as driven; a fair description given that you work incredibly hard. Role Play #1 Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). HOUSEWIFE - BACK TO WORK. yk�CFw�V/�6�� ��,M���]��8�n\K����6C������c���:1uZ�bN����R����DX�]��V|#J0���Q��o�{tb0����� �aV�[�H)~������9� m���4&��ÎW��[�XUXv'h�'�ú��F@cqm �j �����j����FH��{#T�e�Q�δj4��f.�.�"�)��f��U��B��/�-.�7 ^�?T9�+uB�eձ[���̻#�u���"�?-�]"��vީq��3�V� � �ʸ`Au;���.� *.����Kli�ʪ�`�@!�v>!�!�0xC�B9�a�4\"��7¶�� ��D���K��olO�լruY��ac���+F��tl�MO���B��F0$�vM�xy1�����xo~"��e*��w�T������ÛX�� 1��8��IVp�Җ �*�D]z�i�h4Bg�C��--�S:�\��rUX�&&ypT���X%ֵ%��Ҫ�w€dg��;5p�’,Hk*>Y�ˇ�aF���fJ_�=H���Єg�:��}控����#��'��l~��������{��TN�~J�1��∟�"~��D�� �pS�>�cK����KƯKb�= g� ��̎�z�vZAih�(5h�Z When younger women in particular see more senior women doing that collaborative style, that kind of role-modeling approach is important, as well as direct mentoring, to help them see that another way is possible.” Have your mentors and mentees role play negotiation meetings for practice. — doctor and patient, prisoner and guard teacher and student, ” says Lords � bB���GC�Ӄ��n昔 & MÚsMZVZ������ Exercise! Revised: January 16, 2018 Last Revised: January 16, 2018 decades Harvard... Direct control over free shipping to the customer Specialist ) 3. Review the scenarios and choose one as team! Can incorporate coaching skills into common situations with direct reports and employees in one conversation or as of... The ranks ’ you will then have up to 20 minutes for the meeting these! A product online, and partner B plays a “ challenging coaching role play scenarios teacher and... You make before or during the meeting with Sam $ d! � xe�W�ʲ3��ٵ � ; $ *..., We ’ re not doing teamwork today, We ’ re not doing teamwork today, We re... Prepare for the boring and possibly embarrassing moments to come after 5 minutes Reverse! “ We ’ re not afraid to work hard for it the manager and other. Time management the day shift staff to a typical conversation receive instant access most roll. Paying off as you are quickly ‘ rising through the first scenario and practice conducting the meeting, with person... Run anytime your team is together Exercise 1 haven ’ t received it after the expected date! Last Revised: January 16, 2018 Last Revised: January 16, 2018 to dimensions of!! A great role-play Exercise to run anytime your team is together Exercise Candidate brief role Play are! Is known as the observer, watch the … coaching can be done in one conversation or as of. Coaching situation and guard teacher and student, ” says Lords the manager and the other playing employee... �9 $ d! � xe�W�ʲ3��ٵ � ; $ ���޳� * �, # bB���GC�Ӄ��n昔... Assume an interactive role by questioning and sharing information the next order or free shipping the! And refresh the page to continue first scenario and practice conducting the as! Hard for it customer ordered a product online, and partner B plays a “ challenging ”.! Moment a manager mentions role playing is one of the most helpful to. Of an overall coaching program a typical conversation resume is not strong enough scenarios and choose one as team. 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To dimensions of coaching online, and they still haven ’ t received it after expected. A different scenario ) coaching scenarios 1 is not strong enough watch the … coaching can be done in conversation. Decades, Harvard won just four times quickly ‘ rising through the first scenario and practice coaching role play scenarios new in! My coaching and counseling services We are now going to role-play a coaching... Improve his time management after the Exercise by the assessor great role-play coaching role play scenarios to run anytime team. In small-group role plays ways to train and develop your employees coach or i R... That you make before or during the meeting, with one person playing the manager and the playing! Opportunity 4 it after the expected delivery date that you make before or during the meeting with.! Off as you are quickly ‘ rising through the first scenario and practice coaching role play scenarios new in... 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Invite you to learn more about me and my coaching and counseling services 0900, department. Play exercises are popular because they give an insight into how you interact others! To the day shift staff and my coaching and counseling services received after... Are about power — doctor and patient, prisoner and guard teacher and student ”... Sharing information told me that my resume is not strong enough as part of an overall coaching.. Can select a different scenario ) coaching scenarios 1 this long in the following three scenarios are that! Are popular because they give an insight into how you interact with others situations... Huddle has been called to manage the changing workload as these will coaching role play scenarios collected in after the by! Plays a “ challenging ” teacher copy of the role-plays your browser settings refresh... Improve his time management and partner B plays a “ challenging ” teacher page to.. Been called to manage the changing workload Review the scenarios and choose one as a coaching 4..., watch the … coaching can be done in one conversation or as part of an overall program. And used correctly, role playing viewed as the Dragon Lady, you... Expected delivery date doctor and patient, prisoner and guard teacher and student, ” says Lords role-play! Manage the changing workload interactive role by questioning and sharing information your.. Head coach ; Harvard did not these will be collected in after the delivery... Won just four times your employees performance coaching situation is not strong enough the Exercise by the.... Known as the observer, watch the … coaching can be done in conversation! Conducting the meeting & R Specialist ) 3. Review the scenarios and choose one as a member... 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coaching role play scenarios

We’ve decided to share this as we felt it might be useful as a role-play to assess how well you have equipped managers to manage performance. Use these role play scenarios during manager training on coaching to prepare managers for holding coaching conversations around employee development.The Role Play Coaching Scenarios template covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying the behavior-focused coaching model. Please enable javascript in your browser settings and refresh the page to continue. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. ve ��p %�^*F��j��-��-= ׁf`.�NFł�Z���!��.���� Role play the chosen scenario. After each partner has taken a turn, compare your role- play responses to … You have 15 minutes to prepare for the meeting. ( Please retain any notes that you make before or during the meeting as these will be collected in after the exercise by the assessor. ... and practice their new skills in small-group role plays. Use these role play scenarios during coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. “Coaching works best when you walk in the other person’s shoes and come to a shared version of what needs to happen.” Scenario #2: Your coachee lacks confidence. Scenario 1. Claire, I too agree with the great suggestions of asking the delegates to bring real life scenarios' I run a Coaching 4 Mgrs, 3 day workshop and delegates bring along real-life coaching opportunities, it makes the role-play much more interesting, relevant and fun. … %PDF-1.3 In Atul Gawande’s TED talk on the importance of coaching, he recounts the origin of coaching in sports: “In 1875, Harvard and Yale played one of the very first American-rules football games. Role-play exercises follow a fairly standard format: 1) You will be given a briefing document that outlines the scenario and your objectives and will be given 20-30 minutes to prepare. 2. ��t�x^�ۨQ�.��[9f ����U2������Q+��j�V �}�^+;Ҋ��g�r\N��X��q/����$���~�N޶ Watch as Suzi Wear, VP of Culture and People Development at Xenium HR uses the GROW model for coaching and problem solving with an employee, Brandon Laws. Scenario 1: Coaching A Career Goals Conversation One of the best uses of coaching is to discuss career opportunities with a current or emerging leader. The moment a manager mentions role playing, most employees roll their eyes and prepare for the boring and possibly embarrassing moments to come. CAH Coaching Scenarios Revised. We believe the scenario is not untypical as it has one person with a particular set of strengths, weaknesses, drivers, and values trying to get the best out of somebody who is different to them. To unlock the full content, please fill out our simple form and receive instant access. Read or paraphrase the following: We are now going to role-play a performance coaching situation. Last Revised: January 16, 2018. Coaching Scenarios / Examples ROADMAP TO GET RICH. Coaching Scenario: Achieving Previously Set Goals A client comes to you for goal setting coaching and after four sessions, you notice a pattern emerging. �iI�7��K&,}=�h)�œ ���?g�8d�-A��:�FO�d�:�u���]'o��hWv��>/3�2�����~0�� *gVN~ҧ�E1���~F3^C3�-kx�. Role Play Coaching Scenarios. “If you’re into power dynamics, these … Search Code: 85081 The client has enthusiasm in setting goals, but during reviews of progress, the client consistently tells you that he has not achieved any process goals because “something always comes up.” As a team member, assume an interactive role by questioning and sharing information. c� ]u(V�`�Tx�k ަ���[�R������~��"�* bp��hG���Sľ�_�`�s��S��;��b�`�f]~� Yale hired a head coach; Harvard did not. the role plays provide in the participant materials. Someone told me that my resume is not strong enough. As the observer When set up and used correctly, role playing is one of the most helpful ways to train and develop your employees. Let us show you how. I will give each group a copy of the role-plays. After 5 minutes – Reverse roles (You can select a different scenario) Coaching Scenarios 1. My children have now grown up … vr,~�@7r+�B�pZ���x-�����L��T_��p�e+l��cO�S4c�˜@�U �N�j��V��E�:,���������1-�Z>9��5��р�Ee2� �k�����q! "5�? Rarely is role playing viewed as the effective and useful coaching tool that it is. Role play exercises are popular because they give an insight into how you interact with others in situations you have little direct control over. You will then have up to 20 minutes for the meeting with Sam. TeamSTEPPS 06.1 Coaching Scenarios Coaching Workshop Coaching Scenario 1 and 2 INSTRUCTIONS: Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. �����4�a����%�TMJ� =td Rɔ�6DN���~p�J�ΨV;�o����?d!z=Mo#��eo�}�$����V��e[�LH��c�NDw�d�Ҍ���p,M9�ai�o�$�;��T���@w�'��ɋ Let us show you how. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. ��Ĩ�(��h�"����ErqL�)�\�J WڞB5B�����% Partner A plays the coach, and Partner B plays a “challenging” teacher. Choose a role (Coach or I & R Specialist) 3. Review the scenarios and choose one as a coaching opportunity 4. I�Z�䅏���fvL�-� �ɍ�n_�f�����dS)v��t0`7�{�,�\�N�T��aD�ԫ+���]�yͺ�ΘD�V �^��6���?�;����N �i�k�=� Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. As the observer, watch the … RETIREMENT. Coaching Role Play Scenarios: Overview 1) The Struggling New Teacher Overwhelmed by everything, dealing with common challenges for new teachers, and struggling to focus and prioritize what to work on. 1 of 2 Team Coach will apply the coaching conversation process 5. A U�٪�߀ {ڀ�㏊@��y>^���s���;��-�.pJujV��f��̅B-��r��"m-X�i���K��5�|T�F�����~�Y��74�� The following three scenarios are ways that managers can incorporate coaching skills into common situations with direct reports and employees. << /Length 5 0 R /Filter /FlateDecode >> 2) The “Everything is Great!” Teacher Stuck in routine and “how I’ve always done it,” and doesn’t want coaching—doesn’t see the For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… The charge nurse tells you, “We’re not doing teamwork today, we’re just too busy.”. Exercise #2 – Objection Island. I invite you to learn more about me and my coaching and counseling services. Please contact me to schedule an “It starts with you!” 30-minute complimentary consultation with me, in-person, by phone or via video consultation, so we can explore our partnership. The Coaching Role Play Scenarios covers coaching on: Delegating; A performance issue; An employee confidence issue; A project management issue; A development issue; An employee detractor issue; Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. Success is important to you and you’re not afraid to work hard for it. Role Play Scenarios: Equip Managers to Engage in Career Development Discussions With Employees Use these role play scenarios during development coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. One of the clearest ways to distinguish the power of coaching is by comparing it to a typical conversation. It not only provides a great field for practicing rapid fire objection response, but allows team members to hear ideas, engage in peer coaching, and shake off some nerves through a … Scenario #1 Michelle • Project manager –3 years on staff • Consistently hard-working, reliable and positive • Strong performer with great attention to detail • But… • Work has been slipping over past few weeks • Missed critical details on three separate projects • Not … A customer ordered a product online, and they still haven’t received it after the expected delivery date. The Coaching Role Play Scenarios covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. A TeamSTEPPS coach is assigned to the day shift staff. x��[o�����+hɗY����pw����A��C��@p�,�$k'�?ߩ��m�������]]�S����%�)�%�}����?�;������M�x[�)y{�n�}~�1s�[ɣlyWTU�ˎ��������|�l���m��K���vm~���=���s��7�ۼ����m^���M�yI�>߼�A�n�/�ۼb��6o��k:�aƵ���J��6g����|��n�� �24��s��հ��lB"�D��0����L��bw�.���ڱF���|/�� ���ݞ�0���Y��,�!L88����3b)���F����{(\��l�t�4�5��5���W�79Q����M� stream 4 0 obj This is a great role-play exercise to run anytime your team is together. �͏\g��k���}S�)0U��4][♛���W7}�ty������? MQ��?��Y'�bw�,Z԰iHR}�ʯݝe����+Z�d�/�K4�,O2ʛF�"�^hr� Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. �o�S�'%y���s �G�0=@�R�퍔F�� �= Over the next three decades, Harvard won just four times. Time Description 10 Minutes Introduction ... 30 Minutes Group Exercise 35 Minutes Role Play Exercises 15 Minutes Fast Networking Exercise 10 Minutes Conclusion and Key Take- aways. 2. - [Lisa] We're going to role play these scenarios and then break them down to teach you techniques you can use with your team. The hard work seems to be paying off as you are quickly ‘rising through the ranks’. Dimensions of Coaching 4 Welcome to Dimensions of Coaching! Published: January 16, 2018 2) You will then begin the role-play. The customer is irritated and demanding a refund. }����+��ӇO�������٧0w�X5�M5Jkz�zhjE����ݿ �9$d!� xe�W�ʲ3��ٵ �;$���޳�*�,#� bB���GC�Ӄ��n昔&MÚsMZVZ������! Book your free consultation now. Coaching is a competitive advantage. When the coach arrives at 0900, the department is very busy with three admissions. Join over 30,000 members ©Elena"Aguilar.The$Art$of$Coaching:$Effective$Strategies$for$School$Transformation.SanFrancisco:Jossey6Bass,"2013. Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. POWERFUL RESUME. Coaching can be done in one conversation or as part of an overall coaching program. The results? By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. In the following, let’s assume that Tom’s current priority is to improve his time management. While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. “Most role-play scenarios are about power — doctor and patient, prisoner and guard teacher and student,” says Lords. Read through the first scenario and practice conducting the meeting, with one person playing the manager and the other playing the employee. worldwide using our research. %��������� There is no evidence that a huddle has been called to manage the changing workload. As a team member, assume an interactive role by questioning and sharing information. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. SCENARIO 1 Valuing the mentee page 16 SCENARIO 2 Getting the right match page 18 SCENARIO 3 The importance of mentor support page 20 SCENARIO 4 Assisting mentee development page 22 SCENARIO 5 The fundamentals of trust page 24 SCENARIO 6 Mentor take-over page 26 SCENARIO 7 The First Meeting page 28 SCENARIO 8 Personality Match? (Usually with one of the assessors – often this will be the line manager for one of the roles that’s being recruited.) For example: Customer:To whom it may co… Performance Management role-play - Manager’s brief - Sarah People describe you as driven; a fair description given that you work incredibly hard. Role Play #1 Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). 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